January 29, 2011

PTA Online Complaint Management System [http://pta.gov.pk]

Inauguration: PTA Complaint Management System
Pakistan Telecommunication Authority (PTA), in collaboration with Telecom Service Providers, has launched “Online Complaints Management System” to resolve the grievances of the cellular phone customers immediately.

Federal Minister for Information Technology, Sardar Aseff Ahmed Ali, inaugurated the "Online Complaints Management System" at PTA headquarters Yesterday (jan 28, 2011).

The new CMS system developed by (PTA) would enable telecom consumers to lodge their complaints regarding telecom services online and to have prompt response on them. This system is integrated with operators and the telecom Authority. Chairman PTA Dr. Mohammad Yaseen, Member Finance, Syed Nasrul Karim Ghaznavi, and Member Technical, Dr. Khawar Siddique Khokhar, were also present during the ceremony.


To Lodge a Complaint against Service Provider: Click Here

Before completing the Complaint form, kindly follow this link What information is required for lodging complaint to PTA

Customers can also Check their Complaint Status by following this link. or$sitepreview/pta.gov.pk/complaint/cform2.php?start=1

For all the other methods, download/print the complaint form: Complaint Form English (PDF)

You may email your completed complaint form and supporting documents to complaint [at] pta.gov.pk

The Minister said that PTA is doing a good job by addressing the grievances and complaints of consumers of the telecom sector and it is ensuring the provision of quality services. The launch of 'Online Complaint Management System' would prove to be a significant step towards the achievement of these objectives, he added. The Minister said, "Government is there to provide policy guidelines and directions, it is the responsibility of the institution to deliver to the public in line with the policy guidelines". He also discussed with the Secretary IT and chairman PTA the plan and scope of starting training programs in IT sector for educated youth of the country to enable them to get jobs in local and international markets. On this occasion, Chairman PTA briefed the Minister on Pakistan telecom sector development. He said that PTA has successfully established a thriving telecom industry in Pakistan which is providing the state of the art telecom, broadband and ICT services. The Chairman said that PTA has encouraged development of local contents and created awareness on it. It has introduced Information Rabta Portal to facilitate internet users to get information on Pakistan. He said PTA organized Consumer Forums at different cities to seek views of consumers on telecom services. PTA also introduced new system to block unwanted calls/SMS.

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