As part of its efforts to provide quality customer care services and to achieve highest level of customer satisfaction by offering variety of services and convenient channels of interaction to its customers.
PTCL is now offering complaint registration through SMS from your cell phones.
PTCL introdeces this new SMS Complaint Service with these objectives:
- Provide a swift complaint registration channel to its Landline and Broadband customers
- Elimination of customer wait time at call centers for complaint registration
- 5 easy steps for SMS complaint:
- Step 1 type: CMP
- Step 2 type: Area Code and Lndline Number
- Step 3 type: Product code (LL in case of Landline Problem and BB for Broadband Internet Problem)
- Step 4: Send to 0512181218
- Step 5: Receive complaint registration number
For Help: Simply type “HELP” and send to 0512181218
This SMS based (CMS) Complaint Management System in Pakistan is a good initiative from PTCL