This is the first time a reward of this scale has been announced and awarded by any telecom operator in the country for disruption caused by a force majeure event.
To facilitate customers who were directly affected by the incident, the company has announced free minutes and SMS for prepaid customers whereas postpaid customers will receive an adjustment against their monthly bill.
Affected subscribers will be intimated by the company through SMS in a phase wise activity scheduled from May 14, 2011 to June 13, 2011. Customers may dial 111 at any time from their Mobilink connections for any queries.
Today, I received the following message from Mobilink
"Dear Customer, 10 free min & 20 free SMS have been posted in ur account as a gesture of goodwill pertaining network outage of 6th March. Valid for 7 days"