BSPs will carry out quality testing surveys of their Internet services on quarterly in addition to telecom regulators own conducted surveys and tests in order to provide uninterrupted and speedy Internet services to the users, Pakistan Telecommunication Authority stated in draft of Broadband Quality of Service Regulations 2011.
The BSP(s) shall extend full co-operation and provide all assistance to the representative/ inspecting officer (s) in carrying out the tests and surveys. The authority may engage, if circumstances so require, third party/consultants to conduct quality of service audit, the draft regulations added. The inspecting officer shall prepare an inspection report of such QoS inspections, which clearly spell out the shortfalls observed during such inspection. This report shall be provided to the BSPs. The BSPs shall immediately take all remedial measures to remove the shortfalls identified in the report and submit compliance report within 30 days by confirming that all stated shortfalls have been removed.
PTA regulations will be implemented by all BSP (s) in accordance with defined the KPI(s) for Broadband services. These KPI(s) shall act as benchmarks for determining QoS standards for Broadband from the consumers’ perspective.
The actual download speed available to the subscriber shall be measured. Keeping the reasonable loading level in the intra network links up to ISP node, and the fact that in general for normal broadband operations data rate is lower than the advertised/plan data rate, the data speed must be at least 60% of the advertised speed of broadband service plan, both download and upload, and this must be experienced at least 70% of the time.
For example, if user’s broadband download service plan is 1000 Kbps, a pass result shall be considered if data speed is 600 Kbps or better.
Each BSP(s) shall maintain record of all data collected against each QoS parameter/factor tested as prescribed by the authority.
The data collected in the testing phase shall be submitted to the Authority within thirty (30) days of the end of each quarter to which the data relates or at such intervals as the authority may direct from time to time and in the form and format as prescribed by the Authority. The BSP(s) shall keep a record of the said quality tests and surveys, in such form and manner as the Authority may specify. This record shall at all times be open to inspection and audit by the Authority or representative of the Authority, with or without notice to the BSP(s).
via: DailyTimes
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